What You Think - Customer Questionnaire

To help us ensure that you receive the best possible service and to improve our standards, we would be grateful if you would spare a few moments to give us your views on our conference services.

Organisation:

Name:

1. How often does your company require a venue external to your own facilities per year?

7. How satisfied were you with the follow up to your enquiry by Conference Cambridge?

Very satisfied

1-2

Satisfied

3-4

Reasonably satisfied

5-6

Dissatisfied

> 6

2. How often is this venue required to be academic?

8. Do you agree with this statement?

“I believe contacting Conference Cambridge is an effective way to find a venue within Cambridge University .”

Always

Strongly agree

Sometimes

Agree

Hardly ever

No feelings either way

Disagree

3. When you made your enquiry, was our service explained clearly to you?

9. How would you rate the overall service provided by Conference Cambridge in the following areas?

Yes

	1	2	3	4	5
Courteous						Discourteous

Competent						Incompetent

Efficient						Inefficient

Helpful						Unhelpful

Professional						Unprofessional

4. How many responses did you receive?

1-2

3-4

5-6

7-8

> 8

5. Was the number of responses:

10. Would you use our service again?

Greater than expected

Yes

As expected

Less than expected?

6. Did the venues respond within:

11. Would you recommend our service?

24 hours of your enquiry

Yes

48 hours of your enquiry

after 48 hours?

12. If your event went ahead at one of our venues, would you be happy for us to contact you after the event with a view to including a brief summary of your experience in our portfolio?

13. If you have chosen one of our venues, please advise your reasons for selection below.

Yes
No

We would like to keep you posted of any special offers or news concerning our facilities; if you would prefer not to receive this information please indicate so here:

Please note that most of our venues have their own questionnaires on their quality of service. These can be forwarded on at your request. Any other feedback you may like to give on any of our venues can also be directed to the relevant department.

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